Conference Room

Event Terms & Conditions

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ORDERS

Purchases made by you to purchase a travel offer are made under the specific terms and conditions in this agreement, together with any merchant-specific terms and conditions listed under the “Fine Print” of the offer, together with any specific terms and conditions of the merchant. Promotion of offers on the site does not constitute a legally binding offer, but rather, are an invitation to treat.

We reserve the right to accept or reject your order for any reason (or no reason) at any time after that order has been made, including, but not limited to, the unavailability of any product or service, an error in the price or product or service description, or an error in your order. If we cancel your order, we will provide a full refund of any payment received. Once placed, you cannot cancel your order except as set out in this agreement.

PRICE

The prices of offers include all taxes and charges, including GST (where applicable) except where stated otherwise. There may be additional surcharges which are payable directly to the hotel which will be referred to in the relevant travel offer. Prices of products and services are current at time of display however are subject to change.

PAYMENT

All payments must be received in full prior to a confirmation being issued. If your payment is not received or declined by your bank or credit card issuer, we cannot 'hold' packages on your behalf.

TRAVEL AGREEMENTS AND TRAVEL PRODUCTS

Booking of travel arrangements and payment for travel products (which can include both land and passage components) shall be considered proof that you have read our booking conditions and you accept them without reservation as constituting the entire agreement between you and the Company which can only be varied by an officer of the Company in writing.

All travel products arranged by the Company are provided by Suppliers believed by the Company to be reputable and to operate in accordance with the standards set down by their own local authorities. Those travel products are provided subject to those Suppliers’ terms, conditions and limitations (some of which may exclude or limit liability in respect of death, injury, delay, loss or damage to passenger’s person and/or effects) and the Company accepts no responsibility for them and does not make or give any warranty or representation as to their standard. Any legal recourse you may have in respect of those travel products is against those Suppliers and not against the Company.

ACCESSIBILITY OF BOOKING CONFIRMATION

Your travel booking confirmation will be accessible via your account with us. You agree that we are not liable for any loss suffered as a result of you being unable to download, print or access a booking confirmation.

BOOKING TERMS AND CONDITIONS

By using the website https://saisir.com.au (collectively "the Site" or “the Website”) you agree to the terms and conditions set out herein.

This agreement is between you and Saisir (ABN 75 959 538 334).

On the Website and in these booking conditions Saisir and entities that are related to or affiliated with it in the provision of the services it agrees to provide (where the context admits, together with its and their employees and agents) are included in the expressions the "Company", "Saisir", "we", "our" or "us" and a person taking advantage of the services offered by Saisir, all other persons (if any) included with that person in the booking are included in the expression "you", "your", a "client" or "passenger".

Saisir sells bookings, ticketing and other ancillary services of and for travel, accommodation and other leisure activities (“Arrangements”). Saisir is neither a common carrier nor a private carrier and does not provide any of the travel, accommodation or "other" activities described on this website (“Travel Products”). Saisir acts as your agent in making the Arrangements with third party suppliers who provide Travel Products as principals (“Suppliers”). Saisir is not the agent of any such principal. You will also be subject to the terms and conditions of any third party suppliers in addition to these terms and conditions.

USER AGREEMENT

This agreement is between you and Saisir. By visiting and/or using the Website you agree to be bound by the terms of this agreement ("agreement"). We may modify our terms and conditions without notice at any time where such amendment does not substantially effect your rights and obligations. If such changes of our terms and conditions substantially effect your rights and obligations we will notify you by email with these changes as they occur. By using our site to search for and/or book the products and/or services offered, you are indicating:

  • that you have read this User Agreement; and

  • your acceptance of this User Agreement.

REGISTRATION

In order to purchase any item (and access certain ‘members only’ areas of the Website), you need to be a registered member of the Website. When registering to become a member, you must provide Personal Information (as this term is defined in the Privacy Act 1988 (Cth)) including your first and last name, and a valid email address.

  • You agree to provide accurate and complete information and to keep this information current. Your information is stored securely, and will only be used and disclosed in accordance with our Privacy Policy.

  • You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.

If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you should notify us immediately (hello@saisir.com.au) and address your email to the Membership Officer. We are not liable for any unauthorised use of your account.

CAPACITY

By making a purchase through the Website you warrant that you are over 18 and that you have the legal right and ability to enter into a legally binding agreement with us. No persons under the age of eighteen (18) are permitted to use the Website or to sign up as a member of the website.

WEBSITE CHANGES

We reserve the right to change, alter, vary or amend the Website at any time. We may in our sole discretion terminate your account or restrict your access to the Website. If we do this, you may be prevented from accessing all or parts of the Website, your account details, or other content contained in your account. In the event that this occurs you will still be entitled to access those packages that you had previously purchased through the Website.

DISCLAIMER

For orders on Saisir, the prices that are listed at the time of your order on the product page apply. The prices are final prices inclusive of GST (where applicable) and all other price components (including relevant taxes and charges).

USE OF WEBSITE BY YOU

  • You agree not to access (or attempt to access) any part of the Website by any means other than through the interface provided by us.

  • You agree that you will not engage in any activity that interferes with or disrupts the website or the servers and networks that host the Website. You may not use data mining, robots, screen scraping or similar data gathering and extraction tools on the Website except with our prior written consent.

  • You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content or enforce limitations on the use of the website or the content therein.

  • You agree not to use, copy, distribute or commercialise content except as permitted by this agreement, by law or with our prior written consent.

  • You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

  • We reserve the right to cancel your registration at any time, subject to our complete discretion. In the event that you have previously purchased a package, we will email you a copy of any confirmation prior to cancelling registration. In the event of cancellation of registration, our decision is final and binding.

INFORMATION ON THIS WEBSITE

Information about offers on the Website may be based on material provided by third party businesses ("merchants"). We do our best to verify the information provided to us by merchants but we cannot guarantee its accuracy on all occasions.

  • You understand and agree that we cannot be held responsible for errors or omissions caused by incorrect or inadequate information supplied to us or by merchants.

  • You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.

  • All imagery and video on the Website are for representational purposes only.

BOOKING CONFIRMATION

The Booking Confirmation you purchase is redeemable for the specified offer from the relevant supplier(s). The relevant supplier(s), not Saisir, is the seller of the product and is solely responsible for honouring the package you purchase, separate to the business consulting component provided by Saisir.  Whilst we try (as much as possible) to ensure that we only promote those merchants who we feel will provide good service to you, we make no guarantee, warranty or representation regarding the standard of any product to be provided.

Booking confirmations cannot be exchanged or redeemed for cash. Unless specifically stated otherwise, packages cannot be combined with any other gift certificates, packages or promotions. Not valid in conjunction with any other offer or on existing reservations. Any unused portion of the package is non-refundable and cannot be exchanged for other services or cash.

We are not responsible for lost or stolen booking confirmations or fraudulent use of the booking confirmation's unique reference number.

RESERVATIONS

BOOKING

If you elect to book online through Booking, you will be required to:

  • Log into Saisir (using your email address and password)

  • Click on the relevant event

  • Fill in the required fields including party size and any other options / extras.

  • Once your booking is complete click on ‘Continue’ to proceed to payment and complete the payment process to complete your booking online.

You are responsible for making all payments due to us, even if your booking includes other parties. You must be at least 18 when the booking is made. A booking request can only be processed where you have provided us with payment authority (including credit / debit card details) and the booking has been accepted as set out below. We accept no liability for any errors you make in the booking form.

Once you’ve completed your booking the relevant supplier will be notified of your selected dates and following confirmation of those dates your credit / debit card will be debited in respect of the payment amount and you will then receive an email and invoice from Saisir confirming your reservation.

On the rare occasion, advertised dates for a particular deal may not be available when your booking request is processed. When this occurs, Saisir will, where possible, offer you similar alternative arrangements. Where we are unable to find an alternative which is suitable for you, we will reimburse you for any payment made in respect of that booking.

PURCHASE EXPIRY AND EXTENSION

The booking confirmation will expire on the date indicated on the travel booking confirmation. Expired purchases are non-refundable in whole or part. Once expired, purchases are no longer valid and will not be honoured by the merchant.

In the event that a booking specifies a ‘book by’ date, all bookings must be made with the supplier prior to that date.

MERCHANT TERMS & CONDITIONS

Any Terms and Conditions of the supplier will always apply in addition to any specific terms of the offer stated by Saisir. For example, if a merchant is not open on certain days, the package will not be redeemable on those days. Refunds are not payable in the event that you are unable to use a package on account of the merchant's usual terms and conditions.

CONSECUTIVE DAYS

Unless the offer specifically provides otherwise, offers must be used over one continuous period and packages cannot be split. For example, if a package entitles you to four nights at a resort, those four nights must be used consecutively - you cannot use two nights over one period, and then two nights over another.

CHANGES IN PRICE AND ITINERARIES

Prices are in Australian dollars (except where stated otherwise) are correct at the time of printing and are subject to change without notice. The price that is applicable at any time is that which is quoted at that time by the Company’s computer based system. Some prices can only be guaranteed at the time the booking is made and may differ from that quoted as it is based on the “best available rate of the day from the supplier”.

Government taxes and charges imposed by Suppliers or third parties, including airline fuel surcharges, taxes or ticketing fees are subject to change. If any increase in such taxes or charges or any currency fluctuation increases the price of your booking, the Company reserves the right to adjust your price by including additional charges, together with any applicable service fee and GST, at any time prior to our issuing your travel documentation following receipt of the balance of your price.

We will notify you of schedule or price changes made by suppliers for any reason beyond our control. If the change or changes result in your travel arrangements costing more, or otherwise being materially different from those prior to the change or changes being effected (and in respect of which we have already accepted your full payment) you may rearrange them or withdraw and monies already paid will be refunded less any charges levied by Suppliers. Any quote given is an estimate only of price and is subject to written confirmation, when accepted by a passenger within five (5) days of the quote being given. The Company reserves the right to correct any errors in amounts quoted, calculated or billed in respect of a booking, even if full payment has been made.

PRICE AND INVOICE ERRORS

The Company endeavours to ensure that all prices listed on the Website are accurate and up-to-date. However, due to exchange rate fluctuations or increases in supplier rates, the Company reserves the right, up to and including the date of check-in, to adjust any fees, charges or prices as necessary, even if the travel products acquired have been paid for in full, to reflect such cost increases passed onto the Company.

The Company reserves the right to correct any errors in fees, charges, rates or prices quoted or billed, even if the travel products acquired have been paid for in full.

REFUNDS

Any refunds are made in accordance with our Refund Policy.

WHAT IS NOT INCLUDED IN SAISIR PRODUCTS

Flights (except where expressly stated), passport and visa fees, insurance (except where expressly stated), laundry, phone calls, beverages, meals not detailed in the itinerary, tips to tour Directors, motor coach drivers and local city guides, items of a personal nature, excess baggage, expenses, fees or costs incurred in case of illness, or of refusal of entry, detention in, or expulsion or repatriation from a country or part of a country. The Company is not liable for any expense, costs or loss incurred in relation to such matters. You agree not to hold the Company responsible for any such things.

INSURANCE

You should immediately after purchasing any travel product arrange your own insurance. The Company recommends travel insurance (where available) against loss of deposits through cancellation charges, baggage loss, medical expenses, theft and the insolvency of the Company or any of its suppliers. The Company makes no representations or guarantees concerning reimbursements of funds paid by you under any insurance claim. You agree not to hold the Company responsible for any decision made by insurers, and/or by any suppliers, or requirements of any overseas country or governmental authority or overseas laws and policies.

You will need to be aware that some insurers, including NIB Travel Services (Australia) Pty Ltd (nib), may not cover countries that are sanctioned by the United Nations. These countries may include Central African Republic, Crimea and Sevastopol, Democratic People's Republic of Korea (North Korea), Democratic Republic of the Congo, Eritrea, Former Yugoslavia, Guinea-Bissau, Iran, Iraq, ISIL (Da'esh) and Al-Qaida, Lebanon, Libya, Mali, Myanmar, Russia, Somalia, South Sudan, Sudan, Syria, The Taliban, Ukraine, Yemen and Zimbabwe. Additionally, insurers may not cover countries or regions that are the subject of a ‘Do not travel’ warning issued by the Australian Government. These additional countries may include, but are not limited to Venezuala, Afghanistan, Burundi, Chad and Mali. Please read the Product Disclosure Statement when purchasing an insurance product.

PASSPORTS, VISA, VACCINATIONS, AND BAGGAGE

A visa does not guarantee you entry to a country or permission to remain in it. Some countries may refuse entry because of your health, condition, or other circumstances or for other reasons, or may detain, expel or repatriate you. It is your responsibility to find out about applicable entry and other requirements of overseas countries you are intending to visit. These things are not our responsibility.

It shall be your responsibility to be aware of the safety, local conditions and issues that may exist at your travel destination. We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website www.smartraveller.gov.au for current travel advice. Saisir accepts no liability in this regard.

You should check with the embassies or consulates or other authorities of the countries in which you intend to travel for any health, entry or visa requirements that are applicable and you should make the appropriate disclosures as required. A failure to disclose a health condition may result in the applicable country refusing you entry, or in you being detained, expelled or repatriated from it.

The Company and/or its servants and agents accept no responsibility if you are refused entry into the country/countries of your destination. The Company and/or its servants and agents are not liable for any expenses, costs liabilities or loss incurred in relation to such matters. You agree to not hold the Company including its servants and agents responsible for any such thing. The Company/and or its servants and agents are not responsible for any disclosures of a health condition made by other suppliers who provide services on the event or for the acts of any governmental instrumentalities of the countries connected to your holiday.

You are responsible for all visas, entry, health and other requirements and any documents required by laws, regulations, orders and/or requirements of countries visited. The Company and/or its servants and agents are not responsible for passport and visa requirements or for any loss you sustain for failing to comply with laws, regulations, orders and/or requirements of countries visited.

ROOM BEDDING GUIDE

All prices on this website are based on existing bedding in the room. Requests for particular arrangements must be made at the time of booking (for example, twin share, separate beds, additional rollaway beds may be arranged at time of check-in and additional charges may be payable direct to the hotel). Some hotels may also have maximum capacity for particular rooms.

PRICING, VALUE, AND SAVINGS

We calculate the percentage off in our deals based on the ‘rack rate’ of the room and the inclusions at the time the deal is live for the validity period of the deal (that’s hotel-speak for ‘Recommended Retail Price’). Hotels may change accommodation charges depending on peak seasons, low seasons and events so we use the rack rate which is consistent through the year and 100% verifiable. The value and comparative savings have been determined based on the resort's published rack rates and the value of inclusions. Please be advised that rack rates may not be reflective of actual rates being charged, dependent on the timing and manner of your booking and therefore are only indicative of the level of saving.

FREQUENT FLYER POINTS

Airfares may or may not attract Frequent Flyer points. This decision rests with the airline and is not the responsibility of the Company. For further information please contact the airline directly.

LIABILITY

All information, such as comments, messages, text, files, images, photos, video, sounds and other materials ("content") posted on, transmitted through or linked from the website are the sole responsibility of the person from whom such content originated. You understand that we do not control and are not responsible for content made available through the website unless it originates from us. Consequently, by using the website you may, contrary to this agreement and our intentions, be exposed to content that you find offensive, indecent, inaccurate, misleading or otherwise objectionable. You use the website at your own risk.

In the absence of its own negligence neither the Company nor any agent or affiliate shall be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence, delay or from the act, error, omission, default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. Neither the Company nor any agent or affiliate is responsible for any criminal conduct by any third parties.

All bookings agreed to be made by the Company with the provider of any transport or other services are subject to the terms and conditions imposed on such suppliers in relation to matters that may not be expressly the subject of our agreement with them and, in particular, to the applicable laws, requirements and policies of any government, governmental authority or employee including, visa, entry, exit or transit.

The Company does not accept responsibility or liability for any acts, omissions or defaults whether negligent or otherwise, of suppliers. Neither the Company, nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever for the acts, omissions or defaults (whether negligent or otherwise) of any governmental authorities, their officers, or employees or of any employees, or agents of airlines, air carriers, coach operators, other land carriers, shipping companies or operators, cruise or ferry operators, any other transport providers, hoteliers or other accommodation providers, any other facilities providers, tour directors, tour guides, travel agents, or the providers to you of meals, other goods or other services on your holiday or in relation to it and over whom the Company, its agents or affiliates have no direct control.

Neither the Company nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever including but not limited to contract, in tort or under any other law for any injury, damage, loss, delay, additional expenses or inconvenience caused by your own acts and/or omissions, or other events which are beyond their control including force majeure or other events including but not limited to war, civil disturbance, fire, floods, severe weather, acts of God, acts of government or any other authorities, failure of equipment or machinery.

Neither the Company nor any agent or affiliate accepts any liability or responsibility for any terms, conditions or requirements of any third party who provides some service in the course of your holiday. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirements of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees.

Neither the Company nor any agent accepts any responsibility or liability for your acts, omissions, defaults, conduct, and state of health, condition or circumstances. Every effort is made to ensure website accuracy at all times. However, the Company cannot be held responsible for printing or typographical errors or errors arising from unforeseen circumstances.

LIMITATIONS OF LIABILITY

The Company arranges your event attendance, transport, accommodation, meals and stated activities as per itinerary, which part of will be provided by other suppliers. The Company sells events in Australia and internationally that are arranged by the Company or by entities related to or affiliated with it. The Company and/or its authorised agent/s provides you and other passengers with bookings, arrangements, ticketing and other ancillary and related services.

The Company does not itself provide the transport, accommodation, meals or other facilities described on this website, other than business consulting and tuition activites and advice, that you may receive at your event, all of which are provided by air and land carriers, cruise operators, hoteliers or suppliers of other services as principals.

The Company bears no responsibility as an intermediary and cannot be held responsible in case of damage caused to you by any of our suppliers, caused by you to our suppliers. You therefore commit to indemnify and hold harmless the Company against all damages or claims made by you. The above provisions do not apply to benefit the Company if the cause of the loss or claim against the Company arises directly as a result of a breach of any of these terms by the Company.

INDEMNITY

You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this agreement.

LINKS TO THIRD PARTY WEBSITES

The Website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties and we may have no responsibility or control over them.

The existence of these links does not imply that we endorse the linked website, content or resource. You acknowledge that we have not reviewed any of these third party websites, content or resources and we are not responsible for the material contained therein.

STANDARD OF SERVICE

The standard of service in your holiday is based on various factors and neither the company nor its servants or agents represent or guarantee the standard or fitness for purpose of the accommodation or services provided.

COMPLAINTS OR PROBLEMS

We endeavour to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, the most practical way to deal with it is to attempt resolution locally with the supplier (such as the hotel, tour operator or airline).

If you fail to follow this course, any claim for compensation may be reduced or denied. If you have any unresolved complaint, details should be lodged in writing (with supporting documentation, including efforts made with the service provider to resolve it) directly to the Company within 30 days of return to Australia.

We have no liability (including for loss or damage) for any act, omission or default, whether negligent or otherwise of any merchant. If you wish to make a complaint in respect of a merchant, you must email that complaint to events@saisir.com.

Notwithstanding the nature of the complaint, Refunds will only be provided in accordance with our Refund Policy.

INTELLECTUAL PROPERTY

We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.

Other trademarks used on the Website that belong to third parties are used with their consent and remain the intellectual property of that party.

If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on the Website and developing your ideas and suggestions for improved products or services we provide.

CHANGE OF CONTROL

Subject to relevant laws, if we merge, sell or otherwise change control of our business or this Website, we reserve the right, without giving notice or seeking consent, to transfer or assign your Personal Information, content and rights that we have collected from you and any agreements we have made with you.

COMMUNICATION BY US

As a condition of registering for a Saisir Event, you consent to us sending you Administrative Emails and Promotional Emails. In this document:

  • 'Administrative Emails' involve details of account activity and purchases you have made

  • 'Promotional Emails' consist of product information and new offers. You may choose to opt-out receiving promotional emails anytime by simply clicking the unsubscribe button at the bottom of our emails. More details about these emails can be found in our Privacy Policy

SAISIR EVENT CREDIT

  • Users (referred to as 'Referrers') are able to earn Saisir Event Credits (referred to as 'Credits') if they refer users who register with us (referred to as 'Referees') and those Referees purchase Saisir Event offers.

  • Currently, Referrers are able to accumulate Credits by referring other people to Saisir Events.

  • We reserve the right to alter the value of Credits to Referrers and the duration of credit at any time.

  • If a Referee closes their Saisir Event account (or is removed by Saisir), the Referrer will no longer accumulate Credits.

  • If your registration on our Website is cancelled or terminated by us in accordance with these Terms and Conditions, any accrued Credits will be forfeited.

  • You may apply Credits to the purchase price of an offer. For example, if you have $200 Credits and wish to purchase a package which costs $500, you would also need to spend $300 on your credit card along with $200 Credits to purchase the deal.

  • We reserve the right to alter the amount and ratio of Credits we grant at our absolute discretion. We also reserve the right to cancel members Credits if they have breached these Terms and Conditions.

  • Credits will expire 12 months after they have been credited to your account (unless such other period is stated by Saisir in writing in a particular promotion or campaign). Credits are not transferable or assignable and cannot be redeemed in any way other than in accordance with this clause.

GIFT CARDS

Saisir Gift Cards are subject to the Saisir Gift Card Terms of Use.

GOVERNING LAW

This agreement will be governed by and interpreted in accordance with the laws of South Australia, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the State of South Australia.

FLIGHTS

FLIGHTS

1. General

(a) Saisir acts as agent on behalf of the applicable Third Party Provider(s) in providing access to facilitate flight bookings. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).

(b) Flights can only be purchased for Saisir customers in Australia through www.saisir.com.au or over the phone. All fare prices and fees are in AUD unless otherwise stated.

(c) You acknowledge and agree that Saisir may receive a commission or an affiliate fee or a marketing fee from transactions entered into by you using the Services.

(d) You grant Saisir the right to provide your contact details to airlines for the purpose of airlines (or their agents) providing operational notifications or updates in connection with your flights.

(e) See the Frequently Asked Questions for other key information and detail on how to book flights.

2. Refunds

(e) Your right to a refund of an airfare booked on the Website is strictly governed by the terms and conditions of the specific airfare you purchased and as determined by the applicable airlines. Many fares are non-refundable or incur fees for changes. You will be charged a fee for changes / cancellations by Saisir and airline charges or cancellation fees may also apply to your particular airfare. At all times any fees charged either by the airline or by Saisir will remain non refundable.

(f) Saisir shall only be liable to provide a refund to you to the extent that it actually receives a refund from the relevant Third Party Provider and to the extent that such a refund from the relevant Third Party Provider exceeds the Saisir Cancellation fee (as outlined below). Where refunds are due to you from a Third Party Provider, Saisir will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, Saisir is authorised (but not obliged) to seek such refunds from the Third Party Provider directly and on its own behalf.

(g) Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 12 weeks. This is beyond the control of Saisir.

(h) For the avoidance of doubt the ‘7-day money back guarantee’ and Saisir Refund Policy only applies to purchases of resort and hotel packages and does not apply to Flights which are subject to the refund / cancellation policies of the respective flight operator. As a result, whilst it may be possible to refund your hotel package purchased through Saisir under the ‘7-day money back guarantee’ or under the refund policy generally you will not be able to obtain a refund of any flight purchased under the same terms and Saisir accepts no responsibility in this regard.

3. Service Fees

(a) You will be charged a Service Fee for all fares purchased with Low Cost Carriers which include (without limitation) all Jetstar flights.

(b) The Service Fee included in your booking payment summary is non-refundable and will be charged to you at the time of booking. Funds need to be available on your credit card or method of purchase at the time of making the booking otherwise ticketing will not take place and you may need to rebook a higher priced fare.

(c) The Service Fee covers a range of costs, services, fees and charges in relation to providing you with Customer Service in relation to your booking and includes GST. Saisir provides customers access to 24/7 support channels including telephone and email support and frequently asked questions. Changing or cancelling flights will also incur additional service fee as outlined below.

(d) You will be charged the following Service Fee in relation each applicable booking:

(i) Domestic and New Zealand - $22.00 per booking.

(ii) International - $44.00 per booking.

These Service Fees do not include any other fees which may be incurred for additional baggage, seating and associated credit card payments.

Change / Cancellation Fees

(a) Not all fares are able to be cancelled or changed. However, where such fares are able to be cancelled or changed you will be charged as follows.

Changes

In the event you need to change your ticket a change fee will apply per person / ticket as follows.

For Booking made in Australia.

(i) Domestic / NZ - $50 per ticket

(ii) International - $70 per ticket

For bookings made in New Zealand, Hong Kong, Singapore, United Kingdom, European Union.

• International $70.00SGD/$400.00HKD/$80.00NZD/45EUR/40GBP NB – All fees will be charged in the same currency you purchased your flights in.
In addition to the change fees outlined above you will also be charged any applicable change fee imposed by the airline as well as any increase in fare and tax applicable to your revised ticket(s). Note changes to the names of passengers are not able to be made except to correct a mistake.

Cancellation

In the event that your ticket is able to be cancelled and you need to cancel your ticket a cancellation fee will apply per person / ticket as follows.

For bookings made in Australia

(i) Domestic / NZ - $80 per ticket

(ii) International $200 per ticket

For bookings made in New Zealand, Hong Kong, Singapore, United Kingdom or European Union

• International $200.00SGD/$1150HKD/$220NZD/130EUR/120GBP

NB – All fees will be charged in the same currency you purchased your flights in.
In addition to the cancellation fees outlined above you will also be charged any applicable cancellation fees imposed by the airline. Note that No Show fees may also apply depending on the airfare purchased.

(a) Saisir reserves the right to amend the change / cancellation fees at any time.

5. Pricing

(a) All pricing of fares is reflected in Australian Dollars (AUD) unless otherwise specifically denoted on the screen.

(b) Saisir makes no representation that its airline price sales are identical to prices on individual airline sites that may exist from time to time.

(c) Saisir reserves the right for marketing and commercial reasons to modify prices at its sole discretion.

(d) The Service Fee for bookings is non-refundable.

6. GST for domestic flights in Australia

GST is still applicable in circumstances where your domestic ticket is booked and ticketed separately to the international portion of your ticket or where it is subsequently separately booked and ticketed, the domestic Booking is not cross referenced to the international Booking.

7. Passports / Visas / Baggage

Passports / ID

(a) It is your responsibility to be aware of the obligations around passports, visas and baggage relevant to your flight and associated trip and Saisir accepts no responsibility in connection with these matters.

(b) All departing passengers require a valid passport for international travel. This means the passport must be valid for a set minimum period beyond your travel dates (the required minimum period depends on the country you visit). All domestic flights require a photo ID to board.

(c) Please ensure you have a valid Passport well in advance of travel as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation.

Visas

(a) A visa provides you with the authority as a non-citizen to travel to another country. Some countries will not allow you to enter without a visa, or in some cases, without proof of a return or onward electronic or paper ticket.

(b) Please ensure you have a valid Visa (as applicable) for all the countries you are travelling to which require a visa well in advance of travel as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation.

(c) Visas are obtained from the issuing authority in Australia, usually an embassy. Visa requirements vary by both country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. If you have booked a one-way ticket please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations.

(d) To assist you, both in determining whether you require a visa and the processing of your application online via an affiliate link, please see https://visasdirect.com.au/?login=saisirevents. This is a third party provider for whom Saisir assumes no responsibility for advice obtained through this service.

Baggage / Other

(e) Extra baggage may be able to be purchased through the airline directly once your flights have been ticketed, either via their website or by calling the airline.

(f) Saisir recommends before travelling you check and be aware of the safety, local conditions and issues that may exist at your travel destination. We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website www.smartraveller.gov.au for current travel advice. Saisir accepts no liability in this regard.

(g) Saisir notes that Government legislation prohibits the carriage of dangerous goods on an aircraft. To view the prohibitions and requirements please see: http://www.casa.gov.au/operations/standard-page/dangerous-goods.

8. FREQUENT FLYER POINTS

(a) Airfares may or may not attract Frequent Flyer points. This decision rests with the airline and is not the responsibility of Saisir. For further information please contact the airline directly. Upgrades using points must be completed with airlines directly.

(b) You will not earn Qantas Frequent Flyer points for flights booked through Saisir.  However, you may receive Qantas Frequent Flyer points from Qantas directly if your fare is eligible (subject to the Qantas Frequent Flyer Program terms and conditions).

9. COMPLAINTS OR PROBLEMS

We endeavor to ensure that the flights booked for you are implemented as arranged. However, if a problem occurs or complaint arises in respect of the flight (or associated service) itself then such complaints should be taken up with the airline directly through the airline’s complaint handling process.

10. LIABILITY

(a) Saisir does not accept responsibility or liability for any acts, omissions or defaults whether negligent or otherwise, of any airline. Neither Saisir, nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever for the acts, omissions or defaults (whether negligent or otherwise) of the agents or employees of airlines, air carriers or any other facilities providers or travel agents used in connection with flights, over whom Saisir has no direct control.

(b) Saisir is not responsible for subsequent changes to airline scheduled departure times, departure dates or flight cancelation.

REFERRAL PROGRAM

Refer a friend and you will both receive discounts towards your next Saisir Event (Referral Benefit), not included for couples booking a couples package or for owners of the same business ABN or ACN.

In order to earn your Referral benefit:

you will need to share your unique referral code (as set out on the landing page) with a friend.

Your friend will then use their referral code to purchase a trip through saisir.com which will apply their AU$50 (or equivalent currency) discount to that purchase. Note the friend you refer will only be able to apply their promocode towards a trip with Saisir Events advertised for AU$499 (or equivalent) or over.

Once your friend purchases a trip (as outlined above) and provided that trip is not refunded within the ‘7-day change of mind guarantee’ period or otherwise then you will then receive an email with a promocode for AU$50 (or equivalent currency) which may be applied towards your next purchase on saisir.com.au for events only

Referrals will only be accepted via the unique referral code and will not be accepted via email, phone or any other correspondence.

Your Referral Benefit will not be granted until after the ‘7-day change of mind guarantee’ or if your friend otherwise cancels or received a refund in respect of their trip.

If you receive the AU$50 Referral Benefit then this will be valid for 12 months and will be issued in accordance with the full credit terms and conditions – see https://saisir.com/au/event/terms-and-conditions.

A friend can only be referred once and must not have made a purchase with Saisir previously. Any credit issued for friends which are found to be duplicate referrals or for existing customers who have purchased previously will be cancelled.

Referral Benefits are not exchangeable for cash or any other benefit and are not transferable.

Saisir may suspend or terminate the Referral Program at any time, without notice, notification or liability.

Otherwise, any purchase of a trip through Saisir under this program is subject to the full terms and conditions (https://saisir.com/au/events/terms-and-conditions)

THIRD PARTY SOCIAL ASSET USAGE TERMS AND CONDITIONS

Thank you for allowing Saisir to use your social content. By including #saisir4 or tagging @saisirsuccess you consent for us to repost and share your social content via other social channels.

Otherwise rights will be requested by Saisir via commenting on your Instagram or Facebook and require a response to approve use of your content. To agree to Saisir reusing your content simply reply using the hashtag #YesSaisir.

When accepting rights requests you are providing Saisir or its nominees with non-exclusive, royalty-free, unlimited rights to use this content in any manner in which we may decide, including but not limited to social media, electronic communications, website, blog posts, banners, print material and other miscellaneous sales and marketing communications and materials.

'Chi_Key' SOCIAL TERMS & CONDITIONS

• Promotion Name: Chi Key - Australian Saisir Entrepreneur Escape - Competition

• Promotion Type: Game of Skill - Consumer

• Promoter Saisir (ABN 75 959 538 334).

• Entry Restrictions The promotion is open to Australian Residents aged 18 years or over, excluding those persons listed in clause 3 of the Conditions of Entry.

• Promotion Period The Promotion period will be valid from the 12:00pm AEST 30th July 2020 to the 5:00pm AEST 1th October 2020.

• Verification Requirements The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.

• Entry Procedure To enter: 1. Upload a photo that you've taken, to your Instagram account, of you finding your 'chi-key' with the world in how you utilse an environmental strategy implemented into your business in Australia. It can be a product, a location, a service, or even a business activity function which reduces your business environmental footprint. 2. Tell us in 25 words or less where and why you choose to be an entrepeneurial leader to improve the planet with eco-friendly practices. 3. Include the hashtag #chi_key and tag @saisirsuccess. 4. The privacy settings on the upload must be set to a public setting that allows the Promoter to view the upload.

• Maximum Number of Entries Multiple entries permitted per person.

• Draw / Judging Details Date & Time: 12:00pm AEST 15 October 2020. Location: Saisir – 5 Nat Thomas Street, Penneshaw, Kangaroo Island, South Australia 5222. Draw / Judging Method: Judging to take place by Saisir Director at the above address. Entries will be judged on creativity of the answer given which will be determined at the judge’s sole discretion.

• Prize Details One winner will receive a package for 2 nights for 2 people at eco friendly accommodation, Kangaroo Island. Included in the accommodation for 2 nights:is Two x three course dinners and accompanied by a bottle of either a Kangaroo Island or another South Australian wine each evening and a cooked breakfast each morning.. Guaranteed 11am checkout. - Check-in: 3pm

• Prize Restrictions: Flights are not included. Travel valid until 31 August 2021 (bookings must be made before 30 June 2021), excluding blackout dates as identified in the booking calendar of the accommodation provider. Travel dates are subject to availability at time of booking. The Promoter will secure hotel reservations for the winner as close as possible to those nominated preferred travel dates, subject always to availability. Spending money, photography services, travel insurance, passports, visas, vaccinations, transport to and from departure point, items of a personal nature, certain alcoholic beverages are excluded (except those stated), in-room charges and all other ancillary costs are not included. Please note that full terms and conditions apply – refer to https://saisir.com/au/terms-and-conditions

• Total Prize Pool (value of all prizes) $730

• Notification of Winners The winner will be notified by direct message via on Instagram within two (2) business days of the judging and published on Saisir4 Instagram Australia account.

• Publication Details Date: 16/10/2020 Publication: Winners will be announced on the #Saisir4 Australia Instagram account.

• Prize Claim Date: Prize must be claimed by 12:00pm on 30th October 2020

• Unclaimed Prize Arrangements If the Prize is not claimed by the Prize Claim Date or a judged entrant is deemed invalid in accordance with the Conditions of Entry, further judging will not take place.

Conditions of Entry

  1. Instructions and information on how to enter form part of these Conditions of Entry. Participation in this Promotion constitutes acceptance of these Conditions of Entry (and Schedule).

  2. Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.

  3. Directors, management, employees and contractors of the Promoter and those of any agencies, retailers and suppliers associated with this Promotion and the immediate family members of these people are ineligible to enter. “Immediate family member” means spouse, parent, natural or adopted child, and sibling (whether natural or adopted by a parent), whether or not they live in the same household as the director, manger, employee, officer or contractor.

  4. The Promotion will be conducted during the Promotion Period.

  5. Eligibility to enter the Promotion is subject to the Entry Restrictions.

  6. To enter the Promotion, entrants must complete the Entry Procedure and comply with all other applicable requirements during the Promotion Period. Entries must be submitted in accordance with the Entry Procedure and will not be accepted in any other form. No responsibility is accepted by the Promoter for late, lost, misdirected, ineligible or indecipherable entries (including lost, stolen, forged, defaced or damaged proof of entry or things required by the Verification Requirements). The Promoter and/or its representatives may conduct security and/or verification checks (including enforcement of the Verification Requirements) in their absolute discretion to determine the bona fides of an entrant’s eligibility to enter the Promotion. Ineligible entries will be deemed to be invalid.

  7. This competition is a game of skill, and chance plays no part in the results of this competition. Entries will be judged on creativity of the answer given which will be determined at the judge’s sole discretion. The Promoters decision in relation to any aspect of this competition is final and negotiations will not be entered into.

  8. Where an entry is deemed invalid (at the Promoter’s absolute discretion) prior to the Prize Claim Date, the Promoter may determine a new winner in accordance with the Unclaimed Prize Arrangements.

  9. The Promoter’s decisions in connection with the Promotion are final and no correspondence will be entered into.

  10. All entries and the content contained in those entries become the property of the Promoter. Once submitted, no changes to or withdrawal of an entry will be permitted. Entries will not be returned by the Promoter.

  11. Entries must be received by the Promoter and will be deemed to have been received at the time of receipt by the Promoter. Online entries are deemed to have been received at the time of receipt into the Promotion database and not at the time of transmission by the entrant.

  12. The draw will be conducted in accordance with the Draw / Judging Details.

  13. Winners will be notified in accordance with the Notification of Winners and Publication Details. Winners’ names and State/Territory of residence will be published as specified in the Schedule. The Promoter and the companies and agencies associated with this Promotion may also publish the name and State/Territory of the winners on their website(s).

  14. The Prize is specified in the Prize Details. The Prize is subject to any restrictions specified in the Schedule. The Total Prize Pool is specified in the Schedule.

  15. The Prize is not transferable or exchangeable and cannot be taken as cash. If the Prize is unavailable for any reason, the Promoter reserves the right to substitute another prize of equal or greater value for that prize, or element of it, subject to the approval of any relevant authority. The Promoter and its representatives will not be liable for any damage to or delay in transit of prizes.

  16. The Promoter accepts no responsibility for any tax implications that may arise from winning of the prizes. Independent financial advice should be sought.

  17. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, communication network, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination thereof, including any error, omission, alteration, tampering, deletion, theft destruction, transmission interruption, communications failure or otherwise, any injury or damage to entries or to participants’ or any other person's computer related to or resulting from participation in or downloading any materials in this Promotion. If the Promotion is not capable of being conducted due to circumstances beyond the Promoter’s control, including due to any technical or communications problems, the Promoter reserves the right to amend, suspend or cancel the Promotion subject to approval from any relevant authority.

  18. The Promoter reserves the right to disqualify all entries from any entrant who tampers with, or benefits from tampering with, the entry process or the Promotion. Entrants can enter the Promotion up to the Maximum Number of Entries. Entries must be submitted separately and each entry must individually meet the Entry Requirements and be subject to the Entry Restrictions. Automatically- or computer-generated entries will not be accepted.

  19. The Promoter may, in its sole discretion, declare any or all entries made by an entrant invalid, and/or prohibit further participation by an entrant in this Promotion or a prize event/activity if the entrant: a. disrupts, annoys, abuses, threatens, harasses or attempts to do any of these things to the Promoter, another entrant or potential entrant of, or anyone else associated with, this Promotion; or b. engages in conduct in relation to this Promotion which is misleading, deceptive, fraudulent or damaging to the Promoter’s goodwill or reputation.

  20. The Promoter and its agencies and representatives associated with this Promotion will not be liable for any loss (including but not limited to indirect or consequential loss), damage or personal injury which is suffered or sustained (including without limitation to that caused by any person’s negligence) relating to this Promotion or the awarding or taking of the prizes except for any liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law).

  21. The Promoter may use any personal information entrants provide in connection with this Promotion for the purpose of the Promotion, and also in advertisements, publications, media statements and other promotional material associated with the Promotion. The Promoter may disclose the information for those purposes to its related bodies corporate and contractors. If entrants do not provide the information requested, they will not be able to enter the Promotion. The Promoter is bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth). A copy of the Promoter’s privacy policy can be viewed at http://saisir.com.au/info/privacy-policy. To request access to, or to update, personal information the Promoter holds about them, entrants can contact the office of the Promoter (an administrative fee may be imposed to access personal information).

  22. The Promotion is in no way sponsored, endorsed, administered by, or associated with Instagram.

  23. All entrants who enter this Promotion unconditionally accept that the Promoter has unencumbered rights of use (including but not limited to any editing that may be required) and distribution to any third party (including media agencies) in relation to photographs uploaded as part of the Entry Procedure and warrant that such use will not breach the rights of any third party.

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